Frequently Asked Questions
Answers to all your questions at 7p7
From account withdrawals to bonuses and security — visit this FAQ page to learn everything about 7p7.
7p7 is a trusted online gaming platform in Bangladesh. Below we have organized the most common questions from our players into five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Click on any question to see the detailed answer. If you want to know anything beyond this, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at 7p7, you need an active mobile number and a valid email address. During registration, you will need to provide your name, date of birth, and a password of your choice. Please note that this platform is for people aged 21 and above only. Providing accurate information will help complete the account verification process faster.
No, only one account per person is allowed at 7p7. Attempting to open multiple accounts may result in all of them being suspended and any deposited funds being forfeited. If you have an issue with your existing account, please contact our support team directly instead of opening a new one.
Go to our 7p7 Login page and log in with your registered mobile number or email and password. If you forget your password, use the "Forgot password?" option — a reset link will be sent to your registered number or email. If you have trouble logging in, contact us via live chat.
Yes, account verification may be required to activate withdrawal access and for large transactions. You will need to submit a clear photo of your national ID card or passport for verification. This process ensures the security of your account and helps prevent fraud.
After logging in, you can update your email address, password, and contact details from account settings. However, to change your name or date of birth, you will need to contact our support team and complete identity verification.
Deposits and Withdrawals
Deposits and Withdrawals
Funds deposited from bKash are generally added to your 7p7 account instantly. You will see the balance update within a few seconds of the payment being completed. If there is a delay for any reason, please contact our live chat with the transaction ID.
The minimum deposit amount at 7p7 is ৳500 (for all methods). For withdrawals, a minimum of ৳800 is required. This limit applies to all payment methods — bKash, Nagad, Rocket, and Upay.
Withdrawal requests at 7p7 generally take 15 minutes to 2 hours to process. This depends on your chosen payment method and the verification process. If your account is fully verified, the process will be faster.
Yes, 7p7 supports four popular mobile banking services in Bangladesh: bKash, Nagad, Rocket, and Upay. Deposits and withdrawals can be made with all methods and the minimum limits are the same — ৳500 for deposits and ৳800 for withdrawals.
7p7 generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply their own transaction charges. For the latest information, please ask us via live chat or support email.
In some cases a withdrawal may be rejected — for example if account verification is incomplete, wagering requirements on a bonus have not been met, or a security review is needed. You will be informed of the reason for the rejection and the support team will help resolve the issue.
Games and Gameplay
Games and Gameplay
Various types of bets can be placed on BPL matches in the 7p7 cricket section — match winner, toss, top run scorer, session betting, and more. Odds are displayed for each bet. With the live betting option you can place bets in real time while the match is ongoing. Please read the rules and terms carefully before betting.
RTP stands for "Return to Player" — it is a theoretical percentage that indicates how much of the total amount wagered on a game is returned to players over the long term. A higher RTP generally means the game is more player-friendly. However, in the short term every spin is completely random — RTP does not guarantee results in a single session.
Yes, 7p7 is fully mobile-friendly. All games can be played directly from a smartphone or tablet browser — no separate app download is needed. The platform works smoothly on both Android and iOS.
After logging in to the 7p7 Casino section, go to the live casino area. There you will find tables from multiple providers including Ezugi and Evolution Gaming. Click on a table, place your preferred bet, and play directly with a live dealer. A good internet connection will make the experience even more enjoyable.
All slots and table games at 7p7 use RNG (Random Number Generator) technology from certified software providers, which keeps every result completely random and fair. Reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe ensure the fairness of their games through third-party audits.
Bonuses and Promotions
Bonuses and Promotions
When you make your first deposit at 7p7, you will receive a 150% welcome bonus, up to ৳10,000. That means if you deposit ৳1,000, your account will have a total of ৳2,500 (deposit + bonus). To get this bonus, simply open a new account and make your first deposit — no promo code needed.
A 20x wagering requirement applies to the welcome bonus. This means you must complete bets totalling 20 times the bonus amount before you can withdraw your winnings. For example, if you receive a ৳1,000 bonus, you will need to place a total of ৳20,000 in bets. You can track your progress toward this requirement from your account.
You are automatically enrolled in the 7p7 VIP program — no separate application is needed. As you play regularly, you will move up from Bronze to Silver, Gold, Platinum, and the top Diamond level. Weekly cashback benefits increase at higher levels.
Cashback rates across 7p7's five VIP levels: Bronze — 0.3%, Silver — 0.6%, Gold — 0.9%, Platinum — 1.2%, Diamond — 1.5% weekly cashback. Diamond members receive the highest benefits, which include priority support and exclusive offers.
Yes, most bonuses have an expiry period. The expiry for the welcome bonus and other promotional bonuses is stated in the terms of the offer. If the wagering requirements are not met within the specified time, the bonus will be cancelled. So try to meet the requirements as soon as possible after receiving a bonus.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, 7p7 uses SSL encryption technology to keep all your personal and financial information secure. We do not sell or share your information with third parties. For more details, please read our Privacy Policy.
No, 7p7 is strictly for people aged 21 and above. Your date of birth is verified when you open an account. If any minor attempts to open an account using false information, that account will be closed and any associated funds will not be refunded.
7p7 treats responsible gaming as a top priority. You can set daily, weekly, or monthly deposit limits from your account. You can also apply for a temporary account break or a permanent self-exclusion for a set period. For more information, visit the Responsible Gaming page.
Self-exclusion is a voluntary break — you can stop playing on your account for a set period (30 days, 90 days, or permanently). To use this feature, let our support team know via live chat or email. Once exclusion is active, no login or betting will be possible during that period.
7p7 offers 24/7 live chat support in Bengali. Click the chat button at the bottom of any page for instant assistance. You can also reach us by email at [email protected]. Our team speaks Bengali and is ready to help with any issue.
If you suspect unauthorized access to your account, contact our live chat immediately. We will temporarily lock your account and begin an investigation. Keep your password strong, do not share it with anyone, and avoid clicking on suspicious links.
Still have questions? Contact support
Our expert support team is by your side 24 hours a day, 7 days a week. Reach us via live chat in Bengali or send an email — you will get a quick resolution.
Email: [email protected] | 24/7 Support in Bengali