7p7's Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

When you register on the 7p7 platform, log in, and use gaming services, we may collect various types of information as listed below.

1.1 Information You Provide Directly

When you create an account on our platform or use our services, the following information may be collected from you:

• Full name and username
• Email address and contact information
• Date of birth (for age verification — only users aged 21 and above may use the platform)
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification (national ID card or passport number)
• Transaction history and account activity information

1.2 Automatically Collected Information

While you use our platform, certain technical information may be collected automatically, including:

• IP address and device identifier information
• Browser type, version, and operating system
• Page visit time, duration, and browsing patterns
• Cookies and session data
• Device geographic location (where applicable)

1.3 Information Received from Third Parties

For the purpose of payment processing or identity verification, we may receive a limited amount of information from authorised third-party service providers.

2 Purpose of Using Information

We use the information we collect for the following legitimate purposes and do not use it for unnecessary or unethical activities under any circumstances.

2.1 Service Operation and Improvement

• Creating and managing accounts and ensuring login access
• Processing deposit and withdrawal transactions
• Improving the quality of gaming services and adding new features
• Identifying and resolving technical issues

2.2 Security and Safety

• Preventing unauthorised access to accounts
• Detecting fraud, deception, and suspicious activity
• Ensuring age verification (only users aged 21 and above may use the platform)
• Complying with Anti-Money Laundering (AML) regulations

2.3 Communication and Support

• Providing 24/7 live chat support
• Sending important account-related notifications
• Sending information about new offers and promotions (if you have given your consent)
• Informing you about changes to our terms of service

3 Information Storage and Security

The security of your information is our highest priority. We keep your information secure using the latest industry-standard technology.

3.1 Encryption and Technical Security

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between you and our servers fully encrypted. Sensitive information such as payment details is stored to the highest security standards. Our payment system is operated under the security protocols of bKash, Nagad, Rocket, and Upay.

3.2 Data Retention Period

We retain your information only for as long as necessary. Generally:

• Active account information: for the entire duration the account remains active
• Transaction records: for the period required by legal obligations
• Closed account information: for the period required to meet legal and regulatory requirements
• Marketing-related information: until you withdraw your consent

3.3 Access Control

Only our trained and authorised staff may access your information, and they operate under strict confidentiality oaths and agreements.

4 Sharing Information with Third Parties

7p7 never sells your personal information or shares it with unauthorised third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Services

For deposits and withdrawals, we work with bKash, Nagad, Rocket, and Upay. These payment gateways receive only the minimum information required to complete transactions. They operate under their own privacy policies.

4.2 Legal Obligations

In response to valid instructions from relevant authorities or courts, we may be required to provide information to comply with legal obligations. In such cases we will always try to notify you in advance, though this may not always be possible for legal reasons.

4.3 Business Transfers

If there is any change in the ownership or operation of 7p7, the collected information may be transferred to the new ownership. We will give you advance notice in the event of such a change.

5 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Used to analyse platform usage and improve services.
• Security Cookies: Used for fraud prevention and account protection.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Your Rights and Controls

As a user of our platform, you have the following rights over your own information:

6.1 Right to Access Information

You may request to know what information we hold about you at any time. We are obliged to respond to this request.

6.2 Right to Correction

If there is any error or incompleteness in the information we hold about you, you may request that it be corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Withdraw Consent

If you have given consent for marketing communications, you may withdraw it at any time. This will not affect the lawfulness of information previously processed.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team:

7 Protection of Minors' Information

7p7 is an adult gaming platform. Our services are for individuals aged 21 years and above only. We do not intentionally collect or store any personal information from minors.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the relevant account. If you believe that we hold information about a minor, please notify us immediately at [email protected].

8 Security Breaches and Notification

We strive to ensure the highest level of security. However, no technical system is entirely risk-free. If a security breach occurs, we will:

• Notify affected users as quickly as possible
• Take immediate steps to minimise potential damage
• Conduct a detailed investigation into the incident
• Take necessary measures to prevent recurrence

If you notice any suspicious activity on your account, contact us immediately via live chat.

9 Policy Changes and Updates

7p7 reserves the right to change or update this privacy policy at any time. In the case of significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date
• Send a notification to your registered email address
• Inform you when you log in to the platform

If you continue using our services after a change, you will be considered to have accepted the updated policy. Visit this page regularly to stay up to date with our latest policy.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We provide full support in Bengali with the convenience of Bangladeshi users in mind.